Returns and Refund Policy

Last updated: 1 November 2026

Your right to change your mind

For online consumer purchases covered by the statutory right of withdrawal, you may cancel without giving a reason within 14 days after the day you, or a person you designate other than the carrier, receive the goods. If goods from one order arrive separately, the period ends 14 days after receipt of the last item. Where the deadline falls on a non-working day and the law extends it, the next working day applies.

Sale items and standard colour or size selections are not excluded merely because they were discounted or selected to order. If we offer genuinely personalised or custom-made goods that fall within a legal exception, we will explain that exception before purchase. Your rights for faulty or incorrectly supplied goods remain unaffected.

Tell us you wish to withdraw

Email julian@easy-stack.com, or use the withdrawal form on our website (easy-stack.com/pages/withdrawal-form). You may use our Model Withdrawal Form, but it is not compulsory. Sending your notice before the deadline is sufficient. Include your name, order number and the items concerned so we can identify the purchase. Approval from customer service is not a condition for exercising your statutory right.

Send the goods back

Return the goods without undue delay and no later than 14 days after notifying us of withdrawal. The deadline is met if you send them before those 14 days expire.

After you tell us you wish to withdraw, we email you the return address and instructions. Contacting us for practical instructions does not extend or restrict the statutory deadlines.

Returns are free: we cover the cost of returning your order. We do not charge a restocking or administration fee. Keep proof of postage; tracked shipping is recommended rather than compulsory.

Inspecting your bracelet

You may handle and inspect the product as you reasonably would in a shop. You are responsible only for a reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Please return all supplied parts and packaging where reasonably possible. Missing original packaging does not automatically remove your right to withdraw.

Refunds

For withdrawal from the entire order, we refund the payments received, including the cost of our least expensive standard outbound delivery option. Any extra amount paid for premium delivery is not reimbursed. For a partial return, we refund the amount paid for the returned items; outbound delivery is refunded to the extent required by applicable law.

We refund without undue delay and within 14 days after being informed of your withdrawal. Unless we have offered to collect the goods, we may withhold repayment until we receive the goods or evidence that they were sent back, whichever comes first. We use the original payment method unless you expressly agree otherwise, without a refund fee. You do not have to accept store credit instead of money.

Stacks and promotional orders

You may return the entire stack under the same statutory rules. For a partial return of separately returnable items, we use the amount allocated to those items in the order or clearly disclosed promotion terms. We do not impose an undisclosed deduction for keeping another part of a promotional order.

Exchanges and product problems

For a different colour or style, contact us to discuss availability. Returning an item and placing a new order is also possible. For faulty, damaged or incorrect items, contact us with your order details and, where reasonably possible, photographs. These cases are handled under our Warranty and Complaints Policy. A short reporting target does not replace your legal rights, and reasonable return costs for a valid defect claim are ours.