Warranty and Complaints

Last updated: 1 November 2026

Your legal guarantee

Easy-Stack is responsible for supplying products that match their description and meet the quality reasonably expected under applicable consumer law. Legal guarantee rights exist independently of any optional commercial warranty. Under Dutch law, those rights are not subject to a single fixed product lifespan; relevant factors include the product, price, claims and expected normal use. Consumers elsewhere retain the mandatory protection applicable to their purchase, including any longer or additional rights.

If there is a problem

Email julian@easy-stack.com with your name, order number or other reasonable proof of purchase, a description of the issue and photographs where helpful. Tell us when you noticed the problem. Contact us within a reasonable time after discovering it. For Dutch consumer purchases, notice within two months after discovery is timely. We do not require a fault to be reported within 24 or 48 hours as a condition of your legal rights.

How we resolve a valid claim

Depending on the circumstances and the applicable law, you may be entitled to repair or replacement without charge, within a reasonable time and without significant inconvenience. Where legally available, a price reduction or termination and refund may apply, including where a remedy fails, is impossible or would cause unreasonable delay. We cover the necessary reasonable costs of a valid remedy, including return postage. We remain your point of contact rather than requiring you to resolve the matter with our supplier.

Wear and care

Ordinary wear consistent with reasonable expectations, accidental damage and damage caused by misuse are not automatically product defects. However, a care instruction or a general exclusion for plating, tarnishing or water exposure does not remove your rights if the product failed to meet its description or reasonable durability expectations. Any water-resistance or material claim made before purchase remains relevant.

Complaints

Send a complaint to julian@easy-stack.com. Include the order details, what went wrong and the solution you seek. We aim to acknowledge complaints within two business days and give a substantive response within 14 calendar days. If more time is needed, we explain why and when you can expect a response. These service targets do not extend statutory deadlines or limit your right to take further action.

If we cannot resolve the complaint, you can seek independent advice or use a competent court.