Shipping Policy

Last updated: 1 November 2026

Destinations and dispatch

We deliver worldwide. Available destinations and delivery methods are shown before you place your order. Easy-Stack remains your seller and your contact for delivery issues.

Processing and delivery times

Order processing: within 24 hours (1 business day).

Estimated delivery: within 10 business days.

Business days for these estimates are Monday to Friday, excluding public holidays affecting processing or delivery. Any product-specific lead time, preorder date or different agreed delivery period is disclosed before purchase. Processing time and transit time are separate and together form the estimated delivery time.

We deliver by the agreed deadline. If no different delivery period was agreed, delivery is due without undue delay and within 30 days after the contract is concluded. Estimates do not remove your statutory rights when delivery is late.

Delivery charges

Shipping is free on all orders, worldwide. There are no undisclosed mandatory delivery charges added after your order.

Tracking and separate parcels

Where the selected shipping service includes tracking, we send the tracking details when available. An order may arrive in more than one parcel where we have disclosed this arrangement. We do not charge additional postage for splitting an order unless you agreed to that cost before purchase.

Taxes and customs

For deliveries outside the European Union, the destination country may charge import duties or taxes on arrival. Where this applies, these charges are set by local customs and are paid by the recipient. This policy does not authorise undisclosed charges or transfer our legal responsibilities to the customer.

Incorrect address or changes

Check your address before ordering and contact julian@easy-stack.com promptly if it needs correction. We will try to make the change before dispatch, but cannot guarantee changes once fulfilment begins. Any additional charge requires a lawful basis, a clear explanation and your agreement where required. An incorrect address does not automatically mean forfeiting the order payment.

Delays and missing parcels

Contact us if a parcel has not arrived within the stated delivery period or tracking appears incorrect. We will investigate with the carrier. A delivered tracking status does not by itself resolve a disputed delivery. We remain responsible for the goods until you, or a person you designate other than the carrier, physically receives them, except where the law provides otherwise for a carrier independently selected by you.

If delivery is late, you may normally set an additional reasonable deadline. If we still do not deliver, you may terminate the contract and receive the sums due back without undue delay. An additional deadline is not required where the law permits immediate termination, including where we refuse delivery or a timely delivery was essential and agreed as such. Carrier or customs delays do not remove those rights.